Eligibility:

Returns are accepted within 30 days of purchase. Items must be unused, in the same condition as received, and in original packaging.

Non-Returnable Items:

Sale items, gift cards, and custom-made or personalized products cannot be returned.

• Process: Once your return is received and inspected, we will notify you via email. If approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
• Shipping Costs: Return shipping costs are the responsibility of the customer, except in cases where the item was defective or incorrect.

Exchanges:

• Eligibility: Exchanges are only available for defective or damaged items. If you need to exchange an item, email us at [your email address] with details and a photo of the defect.

Exceptions:

• Custom services and perishable goods are non-refundable.
• Items returned without prior approval will not be accepted.

Return Instructions

Step 1:

Email flowingbarn@gmail.com with your order number and reason for return.

Step 2:

If your return is approved, you will receive instructions on where to send your return.

Step 3:

Package your item securely and include a copy of your receipt or proof of purchase.

Full Refund: Attendees can cancel their registration for a full refund up to 14 days before the event or workshop start date.

Partial Refund: Cancellations made between 14 days and 48 hours before the event or workshop will receive a 50% refund.

No Refund: Cancellations made less than 48 hours before the event or workshop start time will not be refunded.

Cancellation by Organizer:

• If we need to cancel or reschedule an event or workshop, attendees will receive a full refund.
• Alternatively, attendees can choose to transfer their registration to a rescheduled date or a different event or workshop of equal value.

Rescheduling:

• Attendee Requests: Attendees can request to reschedule their participation up to 7 days before the event or workshop start date. Rescheduling is subject to availability.
• Organizer Rescheduling: If the organizer reschedules the event or workshop, attendees can choose to attend the rescheduled event or request a full refund.

No-shows:

• No refunds or credits will be issued for no-shows or for missed portions of the event or workshop.

Refund Process:

• Refunds will be processed within 7-10 business days to the original method of payment.
• Attendees will receive an email confirmation once the refund has been initiated.

Exceptions:

• Certain special events or high-demand workshops may have different cancellation and refund policies. These exceptions will be clearly stated at the time of registration.

Damaged or Incorrect Items:

Reporting:

If you receive a damaged or incorrect item, please email us within 7 days of receiving your order. Include your order number, a description of the issue, and a photo of the item.

Contact Information:

Email:flowingbarn@gmail.com

Response Time: We aim to respond to all inquiries within 3 business days.

Policy Changes:

We reserve the right to update this policy at any time. Changes will be posted on our website and will apply to all future orders.